Booking changes and cancellations

Booking changes and Cancellations

Sometimes plans change – with us you have the flexibility to adjust your booking. Please note the following information regarding rebooking, name changes, and cancellations.

General Information

Reservations can be changed free of charge up to 24 hours before the scheduled departure.
Rebookings are based solely on the ticket price valid for the new travel date.
Name changes are also possible free of charge.
Within 24 hours before departure, name changes are no longer permitted.

Cancellations by the Customer

Cancellation fees depend on the time of cancellation:

Up to 21 days before departure: 30% of the fare + taxes, charges, and fees
20 to 14 days before departure: 40% of the total amount
13 to 7 days before departure: 60% of the total amount
6 days to 24 hours before departure: 80% of the total amount
23 to 0 hours before departure: 100% of the total amount

In case of a no-show, the full fare will be charged. In addition, the reservation for the return or connecting flight may also be canceled.

Refunds

Refunds are provided exclusively in the form of vouchers, which can be used for future bookings.

How to Rebook – Step by Step

Make the rebooking: Submit the desired change at least 24 hours before departure via our Service Center or online.
Select a new ticket: The rebooking is based on the current price for the chosen date.
Receive confirmation: After completing the rebooking, you will receive a new booking confirmation with all details.

Travel with Peace of Mind Despite Plan Changes

Thanks to flexible rebooking and cancellation policies, you remain independent. We recommend reviewing your travel plans early and making changes in good time to avoid additional costs.

Refunds

Refunds are only issued in the form of vouchers that can be used for future bookings.

How to rebook - Step by step

Make a rebooking: Make the desired change no later than 24 hours before departure via our Service Center or online.
Select a new ticket: The rebooking is based on the current price for the desired date.
Receive confirmation: You will receive a new booking confirmation with all the details after the rebooking is complete.

Travel with confidence despite a change of plans

Thanks to flexible rebooking and cancellation policies, you remain independent. We recommend reviewing your travel plans well in advance and making any changes early to avoid additional costs.